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Frequently asked questions
General questions
How can I switch to United Mobile?
What is United Mobile?
United Mobile is a flexible and user-friendly telecom provider that focuses on convenience, quality and adaptability for both individuals and businesses. With innovative solutions such as the United Flex subscription, United Mobile offers customers the assurance of optimal connectivity at the most attractive terms and rates in the market.
With a focus on customer focus, reliable networks and flexible subscription options, United Mobile offers a complete telecom experience that meets modern needs both nationally and internationally.
Network & technology
What is VoLTE and how can I activate it?
VoLTE (Voice over LTE) is a technology that allows you to make calls over 4G networks. This allows for better call quality and faster connection, while allowing you to continue to use the Internet on 4G during your call.
Most modern smartphones support VoLTE. To activate it, go to your phone’s settings, look for the “Mobile Networks” or “Call over 4G” option and enable VoLTE.
Does United Mobile have 5G coverage?
Yes. United Mobile runs on the Telenet network, one of the two best networks in Belgium. The Telenet network offers 5G coverage.
What is United Mobile’s coverage like?
With United Mobile, you enjoy excellent coverage wherever you are! We use the very latest technologies in mobile telephony, including VoLTE and 5G, to guarantee you the best connection. Our network offers high speeds and reliable connections both inside and outside cities. Moreover, we are constantly working to improve our network and services, so you can always count on the latest developments and optimal performance.
International usage
What are roaming charges?
Roaming charges are additional charges that foreign providers pass on to United Mobile when you use their network. United Mobile passes these roaming charges on to you with a 20% surcharge.
Can I use my United Mobile subscription abroad?
Yes, you can also use your subscription abroad. A roaming rate of € … per minute applies, as well as a price of … per GB for data traffic.